This week’s Ambassador Feature is with Victoria Coster, Credit Fix Solutions
2017 Gold winner of AusMumpreneur Customer Service award
Tell us about yourself and your business?
I am the CEO of Credit Fix Solutions, which is a national, no result no fee credit repair and debt negotiation service. We help Australians to fix their credit score and credit report issues, enabling them to move forward with their finance needs.
What was your inspiration for your business?
Further to seeing that credit repair companies were charging upfront, I saw a niche for honest, no upfront payment advocacy work that really helped people with their complaints regarding their credit report and low credit score issues.
Did you have any experience in running a business or in this industry before?
Prior to Credit Fix Solutions, I ran a mortgage broking business for 3 years, based in Western Sydney.
What’s your point of difference that makes your business special or unique?
We are dedicated on offering high level dispute resolution for individuals and companies with regards to improving their credit reports. We do not charge any fees unless we are successful with our negotiations, unlike all other credit repair companies who are charging upfront fees, regardless of whether they can get a good result or not. With our quality work, and no result no fee guarantees we have a huge point of difference in the credit repair industry.
What have you learnt about yourself since becoming an entrepreneur?
I am dedicated to my work and extremely creative. I am passionate about charity work and helping others makes me very happy. To excel and reach dreams and then build again and reach higher dreams has become a huge drive in my life to see how far I can go with my success and skills when it comes to business.
What are some of the challenges you’ve faced and how have you overcome them?
The biggest challenge I’ve had to face is to grow and manage my team. To take the leap and hire people sounded like the scariest thing I’d ever hear of! It took me a year to deal with this fear and start hiring people. I’ve learnt to overcome this fear, and other areas of weakness by sourcing people with high level of skills in any area that I lack, therefore, moving forward, I simply get help from other people around me and make sure I have highly skilled people in all arears that I’m not 100% confident in.
What lessons have your business taught you about life?
Never give up! There is a solution to every problem, and all things must and shall pass!
If you could go back to when you were starting your business and give your younger self some advice what would you tell her?
Go do a course on business start up instead of winging it!!
What’s next for your business?
I’m very excited about 2018. We have become the only credit repair company to be endorsed by the finance broking industry and we are now working with all mortgage associations, which is a huge step for us. The business has gone national, and our next step is to open offices in VIC, QLD and WA over the next 12 to 18 months.
If you could change the world, and money was no object, what would you do?
Sleep for about a month, then watch Netflix for about 2 months, then I would maybe start planning a few things, including building property, working with World Vision to prevent hunger across the world and start a business aimed at helping other mums start and run their businesses via workshops across Australia.
To learn more about Credit Fix Solutions, please visit
Join Us for the 2018 AusMumpreneur National Conference & Awards!
Celebrating, Inspiring & Elevating Mums in Business
White Night Reception, Maidstone VIC 3012
30 & 31 August 2018
Australia’s #1 Event for Mums in Business
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