2017 Customer Service Award finalists

Belinda Agostino, Priscilla Severino, Jade Barnes, Natalie Ettingshausen, Glenda Yee
Ready Set Dance

Ready Set Dance began in 2015 when 5 Dance Studio Owners/Mumpreneurs brought their collective knowledge and skills together to develop a preschool performing arts program. It was trialled in our own successful dance schools for a year before it grew to 20 locations in NSW. Word quickly spread about the success of the program and how it transformed dance studios in enrolments and financial success. In 2017, the program runs in over 80 locations throughout NSW, QLD, ACT, VIC, SA, WA and NZ.

Cindy Hobbs, Breastmilk Jewellery ~Heart Infused Keepsakes
I am a work at home Mother of 2 Children, 8 and 3 years old, I started my business in 20014, it was quite accidental, I began crafting DNA keepsakes for myself to honour our little boy that passed away, friends started wanting keepsakes also, word got around and orders start flowing in,
In 2016 a similar Business, Breastmilk Jewellery, came along for sale, since I was doing this style of work I decided to purchase the Business, I had a hard time convincing my husband that the purchase was worth it and that I could turn a dying business into a success.

Cinzia Cozzolino, The Smoothie Bombs
I’m a qualified nutritionist, single mum and creator of The Smoothie Bombs. Not long before I started my business, I had just completed my Bachelor of Health Science (Nutritional Medicine). I had undertaken this degree at 42 years old and hoped to get started on a career that combined my love of food and my need to continuously learn. After raising my two daughters on an income less than $30,000, I was keen to start helping my community make better food choices.

Denise Hertroijs & Diane Whale, Buy My Things
Buy My Things was borne out of Diane’s wish for a Robot Vacuum Cleaner. Diane – mum to two gorgeous kids, a cat, 2 dogs and 4 chickens lives in Mount Colah whilst Denise mum to 3 kids lives with her family in The Netherlands a move which has proved to work very well in such a digital age. Buy My Things is a consumer driven online and Bricks and Mortar store based in Hornsby Sydney. Social Media is our primary source of marketing and we provide exceptional customer service both online and instore. We aim to bring products to the table that can be difficult to source and to bring them at a great price! Our business has grown from 4 people three years ago to include our own managed warehouse and a staff of 22.

Emma Hall & Kirsty Boyce, Eggplant & Poppy
Eggplant & Poppy is gift & home décor store located in Far North Queensland specialising in the unique and quirky in both handmade (by us!) and sourced products. Our store is open 6 days a week, and we are constantly updating our store online. Our business was established in 2014 and opened our retail doors in September 2015. It is a partnership between Emma – I’m Not Really 40 – Hall, and Kirsty – this is my real hair – Boyce. Between us we have 4 kids, 2 husbands, 2 dogs, a cat and some impressive interpretive dancing skills.

Kristy Rigby, Boutique Brands Aus – Babiators Australia
My business journey started in 2010 with an online baby store. I have curved and swerved on my journey with different business reincarnations. It hasn’t always been “pretty” or “successful”, but I’ve always believed that if I stuck at it I would find my business sweet spot.
In the last 12 months my business has Totally Rocked!! I got focused and used my learnings to see the Babiators brand take off in Australia.
My business, Boutique Brands, is the exclusive distributor for Babiators in Australia and New Zealand. Babiators is the most awesome brand of Baby and Kids Sunglasses available.

Kym Brown, Getaways SA
Kym Brown here, feeling fabulous at fifty, five frenetic foster kids, 22 years in business, 50 business awards with fantastic team of 35 delivering life changing experiences to our ever-expanding clientele. Wife to my amazing husband Steve for 26 years caring for 13,12,6,2, boys and precious 1 year old girl. Owning an exciting selection of leisure options including; 13 properties in Barossa, 1 property in Glenelg, 11 tour vehicles and a reservation service booking tourism product throughout South Australia. My business is Getaways SA, I am Director of Fun and Experiences, I have the most enjoyable business in the world.

Laura Klein, Snotty Noses
My online store – snottynoses.com.au – began from my kitchen table in 2013, while I was a stay-at-home Mum on leave from primary teaching, with 3 children under 4 years of age.
I started with 1 product, no website or Facebook page, but a dream of creating a helpful, product-based business with excellent customer service and super-speedy dispatch processes, providing families in Australia with gadgets for good health and good sleep.
The business has grown steadily and I have been able to give up my job school teaching job to work in my newly created business fulltime. I am proud to now operate a successful e-commerce business, selling a niche range of 15 products for good health and good sleep.

Rachael Street, Love Her Madly Boutique
I’m Rachael Street, 44 years old & a real go getter. I’m sure some think I’m a crazy mad woman who can’t sit still for 5 minutes but it’s who I have become – I’ve become a mumpreneur & there is. I turning back !! I’m someone that wants to succeed & succeed in a big way!! I am married & met my husband Dan 4.5 years ago. We married a year later just in Feb 2015 just after the opening of Love Her Madly (yes, crazy times!!) We are a blended family & have 4 kids between us – 3 girls & a boy all aged between 12-15, so yes, we have 3 teenagers in the house !! I was born and bred in Warrnambool (20 mins from port fairy) & Dan grew up in Port Fairy. We live in the beautiful seaside tourist town called Port Fairy located on the South Coast of Victoria, situated 3.5hrs drive from Melbourne. The name Love Her Madly cane about whilst I was looking through my iTunes songs to give me inspiration for a business name. I’ve awkward loved the song Love Her Madly by The Doors & it popped up on my iTunes list – so the shop name was born! The shop has a diverse but affordable range of ladies clothing, footwear, accessories, candles, body products leather goods & a small sprinkle of homewares. I stock labels such as Wish, Sass, Fresh Soul, Ellis & Dewey, EOS Footwear, Cadelle Leather, MOR products & lots more.

Rylee Venables, Petals and Pinecones
I am a first time mother who is revelling in the challenge of balancing “mumlife” and “bosslife”. I am the happiest human you will ever meet and I am addicted to creating an ‘experience’ for every single customer that walks through my door at Petals & Pinecones – a creative little wonderland of food, coffee, events. I strive to lead by example so that my daughter learns that anything is possible when you operate your life from a heart space – do things that make you feel alive, pour love into your passion and the results of your hard work will be your legacy.

Victoria Coster, Credit Fix Solutions
I am the CEO and founder of Credit Fix Solutions, a national credit report and credit repair specialist service provider, offering no win no fee credit repair services to individuals, companies and finance professionals on a national basis in relation to any of their own or their customer’s credit report questions and credit repair needs. I started the business 4 years ago, with a computer from Centrelink, in my son’s bedroom. I was living in community housing after a horrible divorce. My vision was to create a credit repair advocacy service for all Australians that retained high levels of excellence in service, and that was affordable, whilst focusing on getting my life on a more financially stable level.